Help Center
Find clear guidance for using HealthConnect as a patient, professional, or clinic team. HealthConnect is built around appointment requests, waitlists, professional review, and mobile-first status updates.
Quick overview
HealthConnect is a mobile app experience. Patients use the app to request appointments, join waitlists, and follow updates. Professionals and clinics use HealthConnect to review requests, manage availability, and organize patient demand.
For patients
HealthConnect is completely free for patients, with no hidden costs.
- Create or sign in to your patient account.
- Find a professional and send an appointment request from the mobile app.
- Join a waitlist when your preferred time is unavailable.
- Respond to earlier slot offers when a professional makes one available.
- Track request status, such as pending review, confirmed, declined, cancelled, completed, or expired.
- Cancel an appointment request or waitlist request when needed.
For professionals and clinics
Professional and clinic accounts remain accessible anytime. Visit capacity packs are only used when you are ready to receive and manage active patient visit requests through HealthConnect.
- Create or access your professional account.
- Manage availability and scheduling preferences.
- Review appointment requests before confirmation.
- Confirm, decline, or follow up on patient requests.
- Manage waitlists and organize patient demand.
- Offer earlier slots to eligible waitlisted patients when availability changes.
Appointment requests
An appointment request is not an instant booking. Requests are sent for professional or clinic review. A visit is confirmed only after the professional or healthcare team accepts the request.
- Patient sends request: The patient submits visit details through the app.
- Professional reviews: The professional or clinic evaluates availability and request details.
- Status updates: The request status changes as it moves through review and follow-up.
- Confirmation: The appointment becomes confirmed only after approval.
Waitlists and earlier slot offers
When a preferred appointment time is unavailable, a patient may join a waitlist. Professionals can use waitlist information to organize demand and offer earlier openings when appropriate.
- Patients can submit a waitlist request from the app.
- Professionals can review waitlisted patients when availability changes.
- Earlier slot offers may be sent to selected eligible waitlisted patients.
- Patients can respond to offers through the normal request workflow.
Visit capacity packs
Visit capacity packs are intended for professionals and clinics that want to receive and manage active patient visit requests. They do not block basic account access.
- Patients do not need visit capacity packs.
- Patients use HealthConnect completely free, with no hidden costs.
- Professional accounts remain accessible even when no active visit capacity is available.
- Visit capacity is used for active patient visit request workflows.
Status meanings
- Waiting for confirmation / Pending: Request sent and pending professional review.
- Confirmed: Request accepted by the professional or healthcare team.
- Rejected / Declined: Request could not be accepted.
- Cancelled: Request or appointment was cancelled.
- Completed: Appointment workflow was marked complete.
- Expired: Request or offer timed out.
Safety and emergency use
HealthConnect is not intended for emergency medical situations. If you need urgent or emergency care, contact local emergency services or go to the nearest emergency department.
Please do not send emergency, medical, or highly sensitive health information through support or feedback messages.
Account and privacy help
- Use the Privacy Policy to understand how HealthConnect describes data handling.
- Use the Terms of Use to understand request-based appointment rules and service limitations.
- Use the Account Deletion page if you want to request account deletion.
- Use the Contact page for support, professional access questions, or clinic workflow inquiries.
Troubleshooting
- Check your internet connection and try again.
- Make sure your app version is up to date.
- Verify that you are signed into the correct role account.
- If status does not refresh, close and reopen the app.
- If the issue continues, contact HealthConnect and include your role, device type, app version, and a short description of the issue.
Contact support
Visit Contact for support guidance, professional access questions, clinic workflow inquiries, or account help.
You may send general feedback through the app or by contacting HealthConnect. Please do not include emergency, medical, or sensitive health information in feedback messages.
Last updated: May 15, 2026.